Personalized value-added services
lManagement consulting
lLERP Consultant Implementation Services
lTechnical support and customization
lCustomer Service Hotline Support
lContinuous improvement in professional training
By evaluating the current status of business processes with senior expert consultants and combining them with management objectives, redesign new processes to effectively manage the risks of transitioning from old to new processes. Improve the processes of sales, distribution, planning, manufacturing, procurement, inventory, quality management, finance, and cost management to achieve faster customer response, smoother production planning, more reasonable inventory turnover, more precise cost control, greater acquisition space, and stronger competitive advantage!
Our implementation method
lThe optimized implementation method and customized implementation plan can ensure that customers receive the best service
llWe have summarized the best implementation strategy for project implementation based on more than ten years of experience in manufacturing enterprises and advanced management theories
“Overall planning, step-by-step implementation, efficiency driven, demand driven”
Quick implementation and quick benefits Quick Wins
Our customer service
Our responsive and experienced support team is always ready to assist clients in quickly executing the system and maintaining its smooth operation. Our support experts will focus on providing quick problem solutions and uninterrupted services.
5 days a week, 8 hours of real-time support per day
-Every Monday to Friday, from 9:00 am to 5:30 pm, supported by email/hotline/fax/online platform.
7 days a week, 24 hours a day, critical system failure support
-Provide emergency contact representative contact information and handle critical system failures 24/7.
Daily user system operation business consultation and operation problem acceptance
-Users can raise issues through designated methods to the service support center of Party B, and customers within the period will be promptly accepted.
Diagnose problems and provide solutions
-Classify the questions raised by users, allocate resources to analyze the problems, and provide solutions.
System data health check, database performance monitoring
-Regularly monitor the operation of the system, analyze database usage, and provide recommendations.
Service and Support Hotline
VIP customer hotline support hotline: PRC 400 638 3200
Service support hotline: PRC+8620-8552 1040 Hong Kong: +852-2628 1198
Service support fax: PRC+8620-8557 1071
Service support email: gzsupport@softspeed.com.cn
Emergency contact person outside of work or on holidays: Amy Wu 135 7009 2691
In order to gain a more accurate, detailed, and timely understanding of the problem phenomenon and retain the completed files, we use email to record issues and conduct statistics and publishing through the service support platform.