Improve the efficiency of technical personnel: Assign tasks to the nearest technical personnel with corresponding skills, maximize customer satisfaction, and reduce technical personnel travel.
Control and reduce quality assurance and service contract costs: Automatically record the manpower and spare parts required for non warranty repair requests, and understand the correction level of the installed equipment, so that technicians can carry suitable repair parts as soon as possible.
QAD services and support highlight distinctive features
Service and Support Management: Manage installation, uninterrupted support, maintenance, and repair of products, including quality assurance or content included in service contracts, as well as tracking engineering resources.
On site service scheduling program: By improving the production capacity of maintenance engineering personnel and optimizing other on-site resources, it helps to reduce costs and improve customer service.
Project practice plan management: Develop detailed customer equipment installation plans, including resource requirements and budgets; Track detailed costs, including subcontracting, procurement, over limit operations, and manpower. Faster and more accurate determination of revenue (limited to the Standard Edition application).
Mobile on-site service: PC based applications enable on-site engineering personnel to remotely log in, record customer on-site activities, promote service improvement, and enhance on-site production capacity.
